I have had a terrible experience after purchasing a flat. Even on the day my solicitor confirmed completion, I arrived expecting to collect the keys only to be told they were not ready. I had to wait around, and then I was informed that my seller would post them. This lack of understanding regarding the stress of moving is appalling. Upon entering the office, I felt like everyone was staring at me. The setup was quite poor. My seller left the flat in a dirty state, which may not be the agency's fault, but I doubt they would care. I had a much better experience with a different agency.
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Connells Limited, trading as Connells Group, is a British estate agency and property services company headquartered in Leighton Buzzard, and a subsidiary of Skipton Building Society.