This letting agency has been incredibly disappointing. Their standard response is to say they will get back to you 'as soon as possible.' However, I assure you that for them, ASAP can stretch into years. We have been dealing with the same unresolved issue for nearly a year, and they show no urgency to fix it. They seem to prioritize rent collection over tenant care.
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Connells Limited, trading as Connells Group, is a British estate agency and property services company headquartered in Leighton Buzzard, and a subsidiary of Skipton Building Society.