1. The two-step verification requires a pin sent to a registered phone, with no option for security questions or email verification. 2. I was locked out while overseas, and the chat support was ineffective. I requested a callback but was told to fill out an online form to change my number. 3. I encountered errors when trying to submit the form, despite filling in all fields. 4. I received a call from a representative who claimed I failed security questions and could not assist me further, despite my inability to receive the pin. 5. Even with a new number, my account remains disabled. I’m now contacting the BBB to close my accounts and recover my funds. I manage banking across multiple countries and have never experienced such unprofessionalism.
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