Awful company providing a “service” which isn’t a service at all, it appears to be a scam disguised as a legitimate business providing a legitimate service. As a lifelong renter, I appreciate someone wanting to make things more convenient for us. But as someone who has been forced to use Conservice and is looking down the dark barrel of another forced go, it would be far more convenient for us to simply be allowed to pay our utilities directly and on time, as they come.Rental residents are forced to use the service (yes, forced, no option given and no way to opt out) and then charged a setup fee and a monthly “convenience” fee. Theoretically, the idea behind Conservice IS convenient, but in practical application… there is nothing actually convenient about what Conservice does. They form partnerships with local utilities and then seek to bundle utility bills into one convenient pay-here location. The problem is in the processing. It takes 2-3 months for them to start processing the utilities and create your first bill, and then you are always 2-3 months behind. Then, quite often, you’ll see one of your utilities missing from your bill, so some months you’ll pay 2 or even 3 months worth of one utility all at once. You were going to pay it anyway, but it absolutely makes for budget headaches and frustrations. Additionally, their customer service truly leaves a lot to be desired.I was forced to use Conservice from 2018-2020 and have just been forced into it again in a new community. During my first experience, about twice per year, we saw the electricity get left off the bill. It usually got added to the following bill so we were presented with two months’ worth of electric bills in one hefty swoop. In calling their customer service team to submit my complaints over repeated incompetence, my experience was most difficult. Most of the reps I spoke to were kind just uninformed and helpless. No one could tell me why this kept happening or make any kind of commitment to stop missing the mark.
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Conservice - The Utility Experts