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I actually give this company a 0 rating. I hate this water company. For one they bill you with the rent. I moved into an apartment called Del Mar in Rancho Cucamonga and the sad part is the Leasing Agents don't tell you that there's a water bill attached to the rent. They omit that information until you move in. I promise if I'd known I would not have moved in these apartments. You get billed with this company for the whole building. You can try to use the least amount of water and it doesn't matter because you will be billed for other neighbors usage. I know to always ask first if you deal with Conservice water company and if so avoid them like the plague. This company will never get a dime from me once I move from this rip off Del Mar Apartments. With this water company you help pay for your neighbors water usage. Info is power and these people render you powerless by not mentioning this big detail when your signing your lease. Everyone stay away from any complex that uses this water company and always make sure you ask about the water bill before you sign a lease.
Conservice operates as a billing entity rather than a true utility company, focusing on extracting funds from tenants without options for recourse. The approach is straightforward: Install defective meters, charge for non-existent usage, dismiss disputes, and delay resolutions. They rely on tenants not challenging minor amounts, applying this model across millions of properties nationwide to retain the profit margin. With 561 complaints filed with the BBB in three years and countless similar accounts on social media and tenant forums, issues like unexplained charges and bills for unoccupied units are rampant. There are even written admissions of meter issues without any refunds provided. This isn't mere incompetence; it’s a calculated strategy. Customer support seems designed to wear you down, featuring long hold times, generic responses, and unfulfilled promises of callbacks. Cases linger in review for months, creating obstacles until you give up. They are aware of state fraud laws and weigh the cost of settlements against potential profits, often settling with legal representatives while stonewalling others. The math favors them as many tenants abandon claims over small amounts. Landlords choose to work with Conservice for financial gain, leaving tenants without alternative options or accountability, as regulatory enforcement is lacking. Before signing a lease, always inquire about the utility management. If Conservice is the answer, you’re not renting; you’re engaging in a billing arrangement with no escape.
No breakdown or justification — I have requested, multiple times, to see how the monthly charges are calculated or to see the underlying utility invoices. I have yet to receive a clear explanation or documentation.Arbitrary allocation — The billed amount appears to be a proportional share of the total community usage, not based on my actual usage. This is especially problematic in months when I was away or used very little.Excessive fees — The amounts charged are far higher than what I reasonably expect for my usage. There is no clear link between usage and charges.Lack of response — My inquiries to Conservice have gone unanswered or received generic replies that don’t address my concern.
Conservice added Vacant Charges to my bill that belong to a different building and different meter, let alone a different address. I contacted them to fix it, gave them the proof, they realized their mistake, but they are refusing to fix the current bill, stating they can only give me credit for it next month after I pay it. Side note, they also charge me double for the amount of water I use. There is literally a water meter on each apartment, but they don't check them. They just make larger apartments pay more for water.
This company doesnt really do anything other than charge mostly college students in corporate apartments bullshit fees for utilities that conservice has nothing to do with. One of the most cancerous businesses i have had to interact with. avoid if at all possible!
Be very careful of any rental company using Conservice. I spoke to them today because my final electric bill was the highest one in a year. Nobody was in the house for over 1/2 of the last month - no lights, air turned up, no activity. I was told they looked at last months bill and just estimated what it might be. Not actual usage, just a guess. I saw a few reviews where they replied that they pass along the bill from the utility company, that is not true and I was told this by Ricky in customer service. My bill was an estimate, not factual. Poor way of doing business and definitely taking advantage of the consumer.
no way to contact them. their bots are non responsive they send emails that are not necessary. i pay and receive all my bills directly on the property website, their bills and emails are unncessary and just another way to rip off tenants. extra cost. trying to talk or email someone is impossible. property managers should just get rid of them. also they will not provide evidence to justify the bills so not sure what service they provide. i want them to stop emailing me their useless, unnecessary emails but there is no way to contact them.
These people deserve zero stars. I would take stars away if I could. I will never rent again from a place who uses them. I pay my utility bills through my utility company and my apartment uses these guys and they keep charging me vacant utility fees, saying my power and electric is turned off every month Which is not true, but I have to pay them or I’ll get an eviction notice and then they’ll research it and give me my money back the next month then it starts all over again every single month.
Probably one of the most disorganized, dishonest organizations used an apartment rentals that are absolute garbage I could never do anything right at the customer service is terrible and I’m trying to figure out how they base the single person living in a one bedroom apartment having water bills in outdoor utility bills higher than when I lived in a three bedroom house with a swimming pool. So if you people are looking for places to rent, ask if they use conserve us if they do go somewhere else because you’ll have nothing but a headache I wish I could give them a -4,000,000 stars cause that’s what they’re worth.
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Conservice - The Utility Experts
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