I wish I could rate it lower than 1 star. They ask how they can improve, but honestly, how much time and patience do they expect from customers? First of all, reaching a HUMAN on the phone requires at least an hour of waiting, all while being subjected to annoying music and a robotic voice claiming they VALUE your time. I can assure you, they do NOT value your time! And don’t even consider the callback option; they never call back, it’s just a tactic to get you to hang up. Secondly, their internet service is terrible. We endure this hassle every month just to get a technician to 'fix' it. It might work for a little while, but then, bam! On a Friday night, it's down again, and we have to start the whole process over, waiting 24 to 48 hours for a technician to 'fix' it again, which usually ends up being four days later. Do yourself a huge favor and invest in a reliable service. We’ve decided to do just that and are now exploring other options! A big thumbs down to this company!! Edit: We have switched to a much better service! Thank you for the upgrade, and surprise, the technician still hasn’t shown up!
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