A total nightmare to deal with. They ask how they can improve, but how much time and patience do they expect from their customers? First, reaching a HUMAN on the phone requires at least an hour of waiting, all while listening to annoying music and a robotic voice saying they VALUE your time. I assure you, they do NOT value your time! And don’t even consider the callback option; they never call back, it’s just a tactic to get you to hang up. Their internet service is terrible, and we endure this hassle every month just to get a technician to 'fix' it. It might work for a little while, but then it goes down again, and we have to start the whole process over, waiting 24 to 48 hours for a technician to 'fix' it again, which usually ends up being four days later. Do yourself a favor and invest in a reliable service. We’ve decided to do just that and are now exploring other options! A big thumbs down to this company!! Edit: We have switched to a much better service! Thank you for the upgrade, and surprise, the technician still hasn’t shown up!
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