I have had Consolidated since the days of dial up. And I am now completely fed up with them. First they updated their website with no warning, which destroyed my access to the customer portal, and now I cannot view previous bills. I cannot even pay a bill. Their audio voicemail says if you pay over the phone you might be subject to a fee of $7.95. And on top of that, they promised me about 4 or 5 months ago a promotion of $27.50 for a year. Then they send me a letter my bill is going up $6.00 a month.
Top that all off, two tickets, no portal access. Nobody is fixing or getting back to me on this. I have spent a few hours on the phone. I even had a rep try telling me it was my internet cache. So even though I knew it was not that, I reset it. I work in tech support, and these people are bad at their job.
They do not respond to email, or on socials. And getting anyone with a brain over the phone is impossible.
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