I am out $1,100 because Constant Contact operates a deliberate scam: take your annual fee, ban your account on a false pretext, and then robotically quote their fine print to keep your money.Here is the undeniable proof of their predatory model:The Hidden Annual Trap: They charge the entire year's fee ($1,100) upfront, labeling it a "non-refundable credit." This critical term is buried in fine print, not disclosed at signup.The Fabricated "Compliance" Pretext: They suspended my account for a "high spam complaint rate." This is a lie. My rate was 0.029% (2/7000+ emails), which is three times better than the industry and their own 0.1% standard. They invented a reason to cut off my access.The Robotic Shakedown & Their Damning Email: After I called three times, their Billing Department sent the email below. Please read their own words carefully. They state:"We are unable to authorize a refund... as Constant Contact has a no refund policy."They quote sections 8.4 (Payment) and 12.2 (Termination) about "no refunds for any pre-paid Fees."The Catch-22 They Admit To: Their email conclusively proves the scam. They are using the "no refunds" clause from the Termination section (which assumes the customer stops using the service) to justify keeping money after they, the company, terminated my ability to use it via a bogus suspension. They breached the contract by denying service, then cite the contract's termination clause to deny a refund. This is fraud.Summary of Their Bad-Faith Scam:Deceptive Sign-Up: Obscuring the "non-refundable" annual trap.Pretextual Suspension: Banning an account for excellent performance (0.029% complaint rate).Contractual Fraud: Citing the customer termination policy after they functionally terminated the service, refusing to make the customer whole.Their final position: "We have your $1,100. We have banned you from our service. We will keep all your money. See our policy."DO NOT GIVE THIS COMPANY YOUR MONEY. Their business model is to collect non-refundable annual payments and then find ways to forfeit them while providing no service. I am filing complaints with the BBB, my state's Attorney General, and my credit card company.Choose any other reputable provider. Constant Contact is a financial predator, and this email is the proof.
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