Review Time
I just love constant contact and the outstanding service they provide! I run two non profits and have Periodic occasions to need Technical Support. Their team is absolutely the best I've seen in the industry and always seem to be professional, courteous and efficient. I couldn't recommend them highly enough!
I've been with the company for two decades. My bill sky-rocked 300% since that time. They charge me on a 10,000 tier, despite the fact that we manage our account by deleting bounces and other emails which has our list around 8500. They also now determine your usage and charge you a over limit fee. Highway robbery at it's best.
I had the privilege of working with Angel this afternoon. She was beyond professional--patient, creative, wonderful listener, and problem solver. Angel went above and beyond to in solving my campaign issues. Thank you Angel!!
Mary-Jo McAvey
I've use Constant Contact for over 15 years. During that time my business has grow thanks to their email marketing tools, social media tools and events tools. I'm not only using them for my business but also for most of my clients also. I love talk to clients and hearing their success stories using Constant Contact.
As a partner with Constant Contact for over 15+ years, I'm over the moon with how much the company has grown and updated to so many amazing digital marketing tools. Its so much more than sending emails! Automations allow me to set it and forget it while growing my business and those of my clients. The built in AI functions help me with added sparks of creativity. The ability to post to social media accounts such as Facebook, Instagram, and LinkedIn help keep me focused. The signup tools, landing pages, and more help to grow your subscriber lists and that includes SMS options too! Customer service is local to the US and top-notch. And the data metrics and reporting are excellent too. With all of the features, the pricing is super affordable. I'm truly so happy with Constant Contact and proud to be associated with this growing SAAS company that just gets better and better over time!
As a partner with Constant Contact for over 15+ years, I'm over the moon with how much the company has grown and updated to so many amazing digital marketing tools. Its so much more than sending emails! Automations allow me to set it and forget it while growing my business and those of my clients. The built in AI functions help me with added sparks of creativity. The ability to post to social media accounts such as Facebook, Instagram, and LinkedIn help keep me focused. The signup tools, landing pages, and more help to grow your subscriber lists and that includes SMS options too! Customer service is local to the US and top-notch. And the data metrics and reporting are excellent too. With all of the features, the pricing is super affordable. I'm truly so happy with Constant Contact and proud to be associated with this growing SAAS company that just gets better and better over time!
We have been using Constant Contact for over 10 years now. This is an affordable marketing option for businesses. The customer service team is always willing to help and improve the product based on feedback. The Champions Program and Community have also helped when features change, providing workarounds or guidance on better ways to use all Constant Contact features.
I've use Constant Contact for over 15 years. During that time my business has grow thanks to their email marketing tools, social media tools and events tools. I'm not only using them for my business but also for most of my clients also. I love talk to clients and hearing their success stories using Constant Contact.
I am out $1,100 because Constant Contact operates a deliberate scam: take your annual fee, ban your account on a false pretext, and then robotically quote their fine print to keep your money.Here is the undeniable proof of their predatory model:The Hidden Annual Trap: They charge the entire year's fee ($1,100) upfront, labeling it a "non-refundable credit." This critical term is buried in fine print, not disclosed at signup.The Fabricated "Compliance" Pretext: They suspended my account for a "high spam complaint rate." This is a lie. My rate was 0.029% (2/7000+ emails), which is three times better than the industry and their own 0.1% standard. They invented a reason to cut off my access.The Robotic Shakedown & Their Damning Email: After I called three times, their Billing Department sent the email below. Please read their own words carefully. They state:"We are unable to authorize a refund... as Constant Contact has a no refund policy."They quote sections 8.4 (Payment) and 12.2 (Termination) about "no refunds for any pre-paid Fees."The Catch-22 They Admit To: Their email conclusively proves the scam. They are using the "no refunds" clause from the Termination section (which assumes the customer stops using the service) to justify keeping money after they, the company, terminated my ability to use it via a bogus suspension. They breached the contract by denying service, then cite the contract's termination clause to deny a refund. This is fraud.Summary of Their Bad-Faith Scam:Deceptive Sign-Up: Obscuring the "non-refundable" annual trap.Pretextual Suspension: Banning an account for excellent performance (0.029% complaint rate).Contractual Fraud: Citing the customer termination policy after they functionally terminated the service, refusing to make the customer whole.Their final position: "We have your $1,100. We have banned you from our service. We will keep all your money. See our policy."DO NOT GIVE THIS COMPANY YOUR MONEY. Their business model is to collect non-refundable annual payments and then find ways to forfeit them while providing no service. I am filing complaints with the BBB, my state's Attorney General, and my credit card company.Choose any other reputable provider. Constant Contact is a financial predator, and this email is the proof.
Claim your business profile now and gain access to all features and respond to customer reviews.
