I ordered my windows and front door, plus surround and leaded light, in May 2025. I heard nothing for 3 months. I eventually managed to get hold of them in August, they said they knew nothing of my order despite me giving them £3500 deposit in May. They asked me what colour windows and door I wanted! I rang and messaged them a number of times in the next 2 months. I had a heart attack and triple bypass surgery in November, and was in hospital until early December. They wanted to fit the windows before Christmas, but I was not well enough. I eventually agreed the third Monday in January. The third Thursday they turned up, and did a crap job on the upstairs windows. The centre window was not supposed to be an opener, but they fitted one. They left dirt and detritus on top of my downstairs bay window. They were supposed to come back on Monday, but it was raining, so they turned back home. They eventually came back on Thursday, and completed the installation on Friday. They left at 12. 45. At 12.55, there was a knock at the door. The fitters were back wanting me to pay the other £3500 for the job. I told them in no uncertain terms that I had waited 8 months for my windows, and I wasn't going to pay until I had examined the job in detail. Upon inspection, they had left detritus on the bay window top by the bay window outside, and a pile of unused and old removed windows in a pile by my back door. They had not left me Kay's for the openers, and the front door was very difficult to lock. I rang them and told them I would not pay until they fixed these problems. It took them two weeks, but they did eventually do the work. While the worker was still fixing the door he asked for the final payment! I was not happy that I had to wait so long for the job to get done but they were seeking the payoff even before the job was finished. I would not recommend this firm to anyone. They will also tell terminal inexactitudes about your experience. I heard nothing from this company, including a receipt for my initial advance of £3500, for 3 months, and had to track them down on the internet, and when I got through to leave a message on an answering machine, their receptionist rang me back asking if I was wanting a quote for windows. I had to explain that I didn't want a quote I wanted my bloody windows fitted! This person had no knowledge of me, and had to get someone else to ring me. In August, the 4th. They said they needed further clarification on the colours and design of the windows! I tried to clarify, once again, what I had paid for, and they asked me for photographs of the door, surround, and leaded light! I now await my Fensa guarantee for my installation. I wonder if I will get it this year?
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