My person didn't do a very thorough job. I brought in a new phone and wanted her to switch me to CC for phone service. Still not sure what number to call for voicemail. I asked her to save my 3 voicemails I had saved from 2 years ago when I met my boyfriend and they were not saved. Heartbreaking. Then she got the idea I wanted to use CC on my old phone and of course no room on old phone for anything, why I wanted to switch phones and services. I think she was elsewhere mentally the whole time I needed her help. She went off to a break and then didn't come back until more than half hour later. I went to someone else and asked if they could get her. I was there for this process 3+ hours! She had such long fingernails that looked dirty she couldn't type. Ridiculous. She had no clue what she was doing but didn't say that, just proceeded to screw things up. I could have done better and I am not in the least tech savvy. I won't return, if I need more help I will go elsewhere.
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Consumer Cellular makes wireless simple and affordable. We offer flexible plans, nationwide coverage and a range of devices with no long-term contracts—plus we have an Excellent Trustpilot rating. Bring your own phone and keep your number or pick new ones—either way, you’ll get award-winning, 100% U.S. based customer support. Visit us online or at stores across the U.S.See more
