I've lost all respect for CU after finding their mattress ratings strikingly out of touch with reality, I subscribed online hoping for some help buying a mattress but was appalled at the misinformation.In the ratings chart, with few exceptions CU assigns the same Comfort and Owner Satisfaction rating to all of a manufacturer's products. There's no way to tell if owners found one model to be a star or a dud.Researching Avocado mattresses, I found tons of horror stories on Trustpilot - items delivered late or not at all, damaged, failure to honor warranty, unresponsive customer service. 85% of ratings were 1* out of 5. Google reviews of our local store were positive about the salespeople, but the 1* reviews reported the same fulfillment, quality and support issues.Yet CU misleadingly rates Avocado 73/100 in owner satisfaction; only 3 of 175 innerspring mattresses are higher. CU's chart shows Saatva mattresses do "Resist bounciness." Wrong! In the store, we found their mattresses bouncing uncomfortably when a second person lay down. And review in Wirecutter, which we've always found reliable, repeatedly note Saatva's bounciness (one reviewer said "trampoline").I don't know where CU gets its information. But it's no longer where I'm getting mine.
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Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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