Today I received a notification from my credit card company indicating that there had been a charge of $39.00 to my card from consumerreports.org. I received NO email notification (It IS possible that it went to spam.) When I called to cancel the account, I was told that I would be refunded $29. I asked why that was when I received NO notification of the upcoming charge. Alexandria told me that I received a letter in the mail, but I did NOT!!!!!!!!! I told her that I received no letter and no email, JUST a notification of the charge on my credit card and I was calling right away to take care of the issue. She said that was basically too bad and when I asked to speak with a manager, she refused to give me one!!!!!! VERY, VERY RUDE customer service!!!! In addition, I received NO NOTIFICATION, YET I have to pay $10!!!!!!!! For what!?!?!?! DONE WITH CONSUMER REPORTS FOR GOOD!!!!!!!!
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Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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