consumerreports.org

1.4
1.4 Based on 104 reviews

Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, qua...

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Kelvin Carter
Ridiculous customer service

After purchasing a simple table lamp from the new Sainsbury's store at Southport. I returned home, plugged it in and it would not switch on. When I returned to exchange it, I asked for it to be plugged in to confirm it worked. However the customer “care”? assistant told me it was against H&S regs because it hadnt been pat tested. So in effect on those grounds they were selling goods which could be faulty so would need a pat test before use. This seems to me like taking H&S to the extreme. He wouldnt even let me plug it in. Consequently I will avoid Sainsburys again for any electrical goods

2
Date of experience: Mar 18, 2024

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  • Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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  • email https://www.consumerreports.org/member-support/email-member-support/
  • call 8003330663
  • language https://www.consumerreports.org

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