I was apparently set up for auto renew which I was unaware. I received an email that renewal was coming up. I replied to cancel my membership. I was charged $39 anyway! I spoke with customer support and they would only refund $29. They were charging me $10 for 3 days which I never used. I haven't accesed their site even in a year. Customer service was rude, talking over what I was trying to say. Made me wait on hold for 20 minutes to speak with a supervisor. Still no help. I feel so ripped off. Kept hearing from them how they were a non profit. So that gives them the right to steal my money?
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Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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