Both a lousy tool for consumers and a crooked company. I got a subscription to try to get guidance on products for a renovation. It was totally useless - no actual reviews, just stars, full of outdated products that are no longer sold and missing current models, and missing large categories of products (no section for bathtubs, for instance). I should have cancelled it immediately but made the mistake of putting it on the back burner relying on the promise at sign up that I could “cancel any time” and get a prorated refund… which turned out to be a lie. I just called them and was told their policy changed to no longer give any refunds and I got an email about it before the policy changed to explain and give me the opportunity to cancel. I went and found it, this is what it said: “ This email is to notify you that we are updating our User Agreement to reflect a change in our Refund Policy, effective April 9, 2025. This revision outlines how refunds will be issued. By continuing to be a member after the effective date, you accept and agree to the updated User Agreement.” I don’t know about you, but I would not say that that is a clear notification that they are NO LONGER OFFERING REFUNDS!!! This is a really absurd fraudulent practice and makes it clear that this place lacks any moral fiber and is definitely not a legitimate nonprofit.
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Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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