As a member of 10+ years I recently decided to use their web service. I quickly found out that you have to pay the subscription price twice to get the magazine and web access. I contacted them and they were rude so I cancelled. Honestly it wasn’t that big of a loss because the magazine content is usually 90% irrelevant to my needs/interests and other sites on the web provide similar services for free.What really got me is that they were rude and made no attempt to hold onto a decade long customer.
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Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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