CONSUMER REPORTS:I joined CR to research a particular product (robot window cleaners). Their search "results" weren't anything remotely related to 'robot window cleaners', so I tried to contact them (within their normal business hours, which, by the way, were different depending upon which Consumer Reports page on which I landed [!] by phone (got a busy signal) and by chat. "Contact Us by Chat" instructions were very clear; however, none of the "Contact Us by Chat" links were clickable.NEVER AGAIN.There are now several other "CR"-type websites that are better, and—more importantly—available for support questions.It's rare that I take the time to compose reviews; however, this case warranted my efforts. Hope it helps others.
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Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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