I began my subscription with Consumer Reports approximately 11 months ago. A few months into my subscription, I received an email from Consumer Reports, stating that I would receive a discount, if I would renew for an additional year, which I did. To me, that means that I now have the remainder of a two year balance on my subscription. However, after the end of my original year, my checking account was deducted by Consumer Reports for yet, another year. When I called to inquire about this withdraw from my account, the representative, who only chose to talk over me, rather than listening, stated that I now had 12 months remaining on my subscription. At this point, I should now have had the balance of two additional years. Ultimately, due to these seemingly wrongful business practices, culminated by the rude customer service agent, I chose to cancel my subscription.I know that the information provided by Consumer Reports, concerning many different products, has real value, but I cannot tolerate seemingly bad business practices, nor bad customer service.
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Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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