My name is Sue Wallace We had Fry-Wagner move us from St Louis to Farmington, MO on June 4-5. The driver of the van that loaded our stuff hit a telephone pole about 2 miles from our house, completely mashing in the right side of the truck and damaging many pieces of our furniture; over 28, and also we are actually missing items such as part of my husband's weight set and his power supplies for his movie theater seats, among other things. They offered us a very, very small compensation for the damage (going with their standard .60 on the pound, when there was a van accident, with their driver being negligible, not a mover scratching your curio cabinet). We have six pieces to our bedroom set; five of them are damaged. There is a lamp that is completely shattered. A speaker not only has the black covering on the front all ripped, but also mashed in the speaker front behind the covering. Scratches and gouges on my mother's 65 year old piano, as well as the piano bench. I have written to and left a voice mail for, the President of the company with absolutely no response, not even, 'we are sorry about your damage'. His name is Larry Fry, the company is Fry-Wagner, and the Corporate office is in Lenexa, KS/ Kansas City area. Please, if you value your property and expect a company to compensate you fairly when significant damage occurs and treat you like a valued customer, do NOT use Fry-Wagner for future moving needs. Quite a disgrace from a company that won a Fleet Excellence award for their driving skills a couple years ago and a Customer Service award this year, I believe. Very disappointed in this company. I have many photos of the significant damage the driver of the van did to our property in a one vehicle accident where he hit a telephone pole in broad daylight.
Claim your business profile now and gain access to all features and respond to customer reviews.
Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
See more