Anyone has the right to ask an organisation if they're using or storing their personal information. They can also ask them for copies of their personal information. This is called the right of access and is also known as making a subject access request, a SAR or a DSAR. Anyone can make a SAR. They don’t need a solicitor or a lawyer. By law, organisations usually have one month to respond to a SAR. Not in my case though. Following cancellation of my installation due to the lack of any progress updates and the completely unacceptable attitude of their staff, I issued a SAR to Contact Solar/EDF because they referred to a number of documents that had been produced up to that point, not to mention a large amount of correspondence which had taken place between us up to the point of cancellation. Amazingly, the decision was made apparently unilaterally by one person to not implement my request, which was preposterously and unjustifiably referred to by Contact Solar/EDF as malicious and harassing.Contact Solar/EDF is also requested to refrain from replying to reviews by including the following untruth and misleading statement: "We have made several attempts to contact you via telephone to discuss this matter further, yet these efforts have not been successful."
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