I was quite content with the ease of placing the order. Very smooth process. However it was the waiting. Almost 2 weeks passed before I heard any news or updates. I ended up contacting them to find out what was going on as this was very unusual, at least for me. I had never experienced delays this late before. Yes I realize my contact lens prescription is a special order but there was no communication whatsoever. When I finally contacted them, I was told that the company had a back order of my brand of contacts and that it should arrive at the end of the month. Enter in the factory of the actual delivery to me would be longer. I was not happy. I needed my contacts. If I had known of the delay beforehand, I would not have placed my order. But imagine my surprise when I asked to cancel my order that my order was shipped. I received them the next day. The contacts are fine. It's the lack of communication and the delay that I didn't like
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