Review Time
I was quite content with the ease of placing the order. Very smooth process. However it was the waiting. Almost 2 weeks passed before I heard any news or updates. I ended up contacting them to find out what was going on as this was very unusual, at least for me. I had never experienced delays this late before. Yes I realize my contact lens prescription is a special order but there was no communication whatsoever. When I finally contacted them, I was told that the company had a back order of my brand of contacts and that it should arrive at the end of the month. Enter in the factory of the actual delivery to me would be longer. I was not happy. I needed my contacts. If I had known of the delay beforehand, I would not have placed my order. But imagine my surprise when I asked to cancel my order that my order was shipped. I received them the next day. The contacts are fine. It's the lack of communication and the delay that I didn't like
I’m extremely disappointed with this company. I ordered from their site only because it clearly said 1–2 business days for delivery. The moment I placed my order, the timeline suddenly changed to 1–3 days, and then I got an email saying it was delayed even more because the item “wasn’t in stock.”If something isn’t actually available, it shouldn’t show as in stock. This was a huge inconvenience — I’m completely out of contacts, and I only placed my order here because I needed them quickly.Their idea of making it right was to “upgrade” me to express shipping, which makes no sense because that’s what I expected from the start. They’re not doing me a favor — they’re just trying to fix a mistake that never should’ve happened.False advertising, slow processing, and poor communication. Definitely wouldn’t order from them again.
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