Review Time
We’ve been working with Contractors Appointment for years and honestly love the experience. The leads are solid, and their customer service is always on point. Anytime we’ve had an issue, they’ve handled it quickly. Our account manager, Mardie, is awesome — super helpful and always there when we need her. It’s been a great partnership all around!
We have been working with CA for over 5 years now and I'm very happy with their service. They're honest, professional and great at whay they do. The communication has always been outstanding and the account managers are very responsive and proactive. I would and do recommend them to many.
Poor Quality Leads, poor customer service. We only still use Contractor Appointments because we are on a pay-per-sale program. They have tried several times switching to a pay per demo or pay per lead program and I would never pay for their leads because the way they go about getting the leads is shady & deceptive, which causes the poor quality leads. When you give them feedback, they act like they hear it, but they don't really care. The reason the lead quality is so poor is that they advertise their "costguide.com" site by posting videos on social that lead consumers to believe they are signing up for a "government program" like weatherization that gets them windows for "next to nothing" and then while they mean windows for "as low as $69 per month" the text says Windows $69. So a large majority of the leads are consumers who don't have 2 dimes to rub together who are hoping they can get windows for free from the government or that the windows cost $69 each. Then they turn around and sell to contractors who have high end windows so when we get out to these houses people have no income, no credit, the house is in poor condition, and they can't afford to buy windows. Out of every 1000 "leads" they give you, you'll maybe run into a very small handful of sales (20 tops) but in the meantime you end up paying out fuel & time running around to homes that have no means to buy windows and the commission you pay when you get a sale is 18% which is about 3% above standard for marketing commissions in the industry. I would only suggest using them if they offer you pay per sale program because if not there is absolutely no way to get a return on investment when you pay for 1000 bad leads to get maybe 20 sales.
Here's an enhanced version of your review:The team at Contractor Appointments is exceptional and consistently strives to enhance our company's performance. Their deep understanding of how successful partnerships operate is evident, ensuring the success of both parties involved. Their dedication and expertise make them an invaluable asset to our business.
Contractor Appointments is an excellent marketing partner for any professional contractor to be associated with. We have worked with them for years and they have always had a positive impact on our sales numbers. I would rate them as one of the best providers of digital leads in the country. The quality and quantity of their leads are always consistent. There may be times when lead flow may slow a bit, but that's normally a direct result of the marketplace, not a lack of effort on Contractor's part. If you aren't achieving sales growth working with their programs, you should take a close look at your own internal operations. We value our partnership with Contractor's Appointments, and look forward to our continued success with them.
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Contractor Appointments is an inbound appointment generator helping homeowners find contractors, contractors find customers, and improving the experience for everyone.
APPOINTMENT SETTING
We generate home improvement leads online, send those leads into our call center for verification , and schedule appointments for our clients.
Every appointment is set with our clients name, and confirmed prior to the appointment date/time.
Appointments are based on a performance model and billed per quality appointment, where the contractor was able to meet with the homeowner, & estimate the project.
NATIONAL LEAD GENERATION
Lead generation and/or appointment regionally or nationally? Large campaigns require unique control over lead sources, delivery, & return terms.
Work directly with a dedicated account manager about a campaign today.See more
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