Very hit and miss on production quality. Sometimes pretty good but when it goes wrong, it goes very wrong.I spoke with an agent on Friday, regarding a Tea Towel order (the background colour was incorrect and so was the printed imagery). I emailed requested information and photos and received an emaild ticket number (C25-1010-1330-02XXX ), noting I would be contacted within 2-3 hours. I have received no contact. I called this morning and waited on hold for 45 minutes; after which there was a notification that "there is an error with call forwarding" and the call was disconnected!!!!!!I tried the online Chat facility (also not working). I tried the online form option (also not working - get an error message)There was clearly a production issue with this order (I was sent an extra foc item with a note saying there was an issue). The right course of action would be to offer to remanufacture - the cost to Contrado = very negligible. The cost to Contrado reputation, by their lack of customer service = very high... For more details look at the email & photos and sort out without me having to try to contact you again.If you can't do that then I'd like a refund for the items and i'll take all future business elsewhere.***UPDATE*** After review posted I was contacted by Customer Service. Contrado did then endeavour to rectify the production issues. Shame it took a public review to get any response. Suggest Contrado make adjustments to their procedures to mitigate customers having to go to such extreme methods
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Contrado means to assemble and deliver. Based in London as a one stop production facility that specialises in making quality custom products on demand. Contrado enables creative people to build brands, and give consumers the chance to find exclusive, exceptionally well-made designer products.
