Edit 15/1/24After refusing to refund me saying they would reprint my order I approved the reprint on 9/1. I was then asked on 10/1 if it was approved again...yes. On 12/1 i got an email saying they were having technical difficulties printing but no timeline on when i would actually receive this replacement. Again I have requested a refund. This is beyond a joke now. ------I ordered a print before Christmas with quick delivery, it arrived on time so i have no complaints there. However when it arrived the fabric was printed incorrectly, with no seamless repeat. Thinking it was my error I checked the preview I got in both my email and my online account, both were absolutely fine so I got in touch with Contrado. They replied to me on 25/12, telling me it was my fault that the repeat wasn't seamless (despite my preview being correct) but they would replace it for me. Fine, it missed the date I needed it by but not the end of the world. I waited a few days before emailing requesting an update on when I would receive my replacement fabric. No reply. So I called this morning and was told I would get a reply by email. Yet again they tried to gaslight me by saying it was my fault the fabric was wrong, the print wasn't a seamless repeat (it is) and that there was an error in the portal (nothing to do with me!) but i needed to recreate my print as a regular tiled repeat instead of a half drop to get the correct result?!?!?Basically they have rotated my tile 90 degrees, so this is why it wont print seamlessly. But this is apparently my fault EVEN THOUGH THEIR WEBSITE PREVIEW AND MY EMAIL PREVIEW IS CORRECT!I have requested a refund because I don't appreciate being continually blamed for something that isn't my error, and i won't wasting more time recreating the print because they can't seem to manage the simplest of orders. They are now ignoring me. Unprofessional customer service. I won't be using them again or recommending to anyone else.
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Contrado means to assemble and deliver. Based in London as a one stop production facility that specialises in making quality custom products on demand. Contrado enables creative people to build brands, and give consumers the chance to find exclusive, exceptionally well-made designer products.
