We are thoroughly disappointed with our internet service provider for the terrible experience we’ve had and their complete lack of urgency in addressing the issue—especially when we need the internet the most. Both my partner and I work from home, making stable online access essential for our jobs. This outage has persisted for five days, and there has been no immediate effort to resolve it. We don’t require another apology when real solutions are absent, as saying “sorry” does not aid our work. Instead of receiving quality service, we are faced with incompetence from a provider that many depend on.
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