Review Time
This is the worst broadbrand and thank goodness we experience the worst before the wifi box got attach.
Electricians and customer support seem to have their own thing going on. It’s very kanya-kanya. Electricians won’t apply the box unless you apply to their own referral or pay 2K-3K for any electric fix.
Customer support says don’t listen to them and just wait for someone to arrive. But it’s been two months the box wasn’t attach because we didn’t pay the electrician. Once we did decide to pay, there was no telcom line available.
Thank goodness! The neighbors per experiencing the Converge wifi interruption had to pay ₱1,300 for fixing. And customer service says don’t pay. But they really want everyone to be desperate to pay.
Who pays to only go through all of this?! Stop posting your the fastest wifi in the country, when you have the worst politics it’s the most dishonest business.
The setup and billing process was quick, but the after-sales support leaves much to be desired. Customer service is ineffective, and technician appointments are often delayed, even during extended internet outages. Customers are repeatedly asked to perform the same troubleshooting steps without any solutions. In our experience, we faced nearly a month without service while still being billed in full. The app fails to accurately report outages and continues to generate charges. The lengthy contract with steep penalties adds to the frustration. While the staff is polite, the reliability of the internet and overall service quality are simply unacceptable. NOT RECOMMENDED.
I've been dealing with a sluggish connection since April 2025, and as of January 2026, the problem remains unresolved. The support team consistently suggests rebooting, which has been completely ineffective against the ongoing slow wifi issues. It's been a disappointing experience, especially considering we're paying for a 400mbps service but only receiving speeds between 7mbps and 30mbps since April 2025.
I have now been without internet for 12 days. There have been no updates, and I keep receiving pointless emails asking if everything is going well on my end. This is infuriating! If you would just fix my connection, everything would be fine. Trying to reach customer service is a nightmare. The usual process involves waiting indefinitely to speak with a representative, and as soon as I mention my lack of internet, I'm disconnected from the call. This happens every time, no exaggeration! Over the past year, outages have been a regular occurrence, mostly brief but still frustrating. In October, I lost internet for an entire week, and now it's happening again as of December 1; I'm currently on day 12 without service. It's hard to believe this is even happening. I pay for my internet in advance, and I expect at least a basic level of professionalism, which seems to be completely absent.
We are thoroughly disappointed with our internet service provider for the terrible experience we’ve had and their complete lack of urgency in addressing the issue—especially when we need the internet the most. Both my partner and I work from home, making stable online access essential for our jobs. This outage has persisted for five days, and there has been no immediate effort to resolve it. We don’t require another apology when real solutions are absent, as saying “sorry” does not aid our work. Instead of receiving quality service, we are faced with incompetence from a provider that many depend on.
Our experience with the internet service provider has been nothing short of frustrating. They have shown no urgency in addressing our issues, especially during a critical time when we need stable online access for work. The outage has persisted for five days without any effective action taken. We don’t require another apology; we need real solutions, as mere words do not help us work. Instead of quality service, we are faced with incompetence from a provider we depend on.
Over the last six months, I've logged over 30 issues with them, enduring constant slowdowns and outages. Their customer service is poor, and resolutions take an eternity. Even after requesting rebates for the frequent lack of service, they still bill the full amount. I’m ending my contract after three years—it's not worth the headache! Currently, I have no internet at all!
Claim your business profile now and gain access to all features and respond to customer reviews.
