I have now been without internet for 12 days. There have been no updates, and I keep receiving pointless emails asking if everything is going well on my end. This is infuriating! If you would just fix my connection, everything would be fine. Trying to reach customer service is a nightmare. The usual process involves waiting indefinitely to speak with a representative, and as soon as I mention my lack of internet, I'm disconnected from the call. This happens every time, no exaggeration! Over the past year, outages have been a regular occurrence, mostly brief but still frustrating. In October, I lost internet for an entire week, and now it's happening again as of December 1; I'm currently on day 12 without service. It's hard to believe this is even happening. I pay for my internet in advance, and I expect at least a basic level of professionalism, which seems to be completely absent.
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