The setup and billing process was quick, but the after-sales support leaves much to be desired. Customer service is ineffective, and technician appointments are often delayed, even during extended internet outages. Customers are repeatedly asked to perform the same troubleshooting steps without any solutions. In our experience, we faced nearly a month without service while still being billed in full. The app fails to accurately report outages and continues to generate charges. The lengthy contract with steep penalties adds to the frustration. While the staff is polite, the reliability of the internet and overall service quality are simply unacceptable. NOT RECOMMENDED.
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