Using Convoso has led to a significant increase in call volume and overall efficiency, enabling multiple touchpoints while reducing the number of no-contact encounters. I especially appreciate the ability to record and track calls down to the individual agent level, which helps improve accountability and performance management. I have experienced a few challenges, such as continuing to contact leads who have already accepted services and occasional forced logouts during active conversations, so I wouldn't give it 5 stars
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Convoso's cloud-based, omnichannel predictive dialing software is the most complete solution on the market for outbound and blended call centers. Our industry-leading Answering Machine Detection rate - 97% accurate - coupled with our new Caller ID reputation management initiative means your agents will connect with real people - and not flagged as 'Scam Likely'. Factor in our intuitively automated workflows and see your contact rates increase by up to 300%.See more
