Review Time
We use it on the company that I work for for more than 1+ years and have make our life easier! Easy to use, easy to learn and very efficient. The only thing is that sometimes the page is slow to load but besides that, awesome experience! I recommended for everyone that wants to do cold calls.
We’ve been using Convoso for outbound dialing and overall it has improved our team’s contact rates. The system is fast and allows us to manage campaigns with a decent level of flexibility. The reporting gives enough visibility to understand performance trends without being overly complicated.There is a learning curve, especially when setting up new campaigns or integrating custom workflows, but once configured it runs reliably. Support has been responsive when we’ve needed clarification on features or setup.Overall, Convoso is a solid platform for teams focused on outbound performance and scaling call volume.
Using Convoso has led to a significant increase in call volume and overall efficiency, enabling multiple touchpoints while reducing the number of no-contact encounters. I especially appreciate the ability to record and track calls down to the individual agent level, which helps improve accountability and performance management. I have experienced a few challenges, such as continuing to contact leads who have already accepted services and occasional forced logouts during active conversations, so I wouldn't give it 5 stars
Convoso tool has been awesome game changer. It has really helped to simplify filtering, dispositioning calls accurately most especially for outbound leads, and made call spooling seamless for compliance purposes for company I work with. The best calling tool any heavy call centre should deploy for their organization.
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Convoso's cloud-based, omnichannel predictive dialing software is the most complete solution on the market for outbound and blended call centers. Our industry-leading Answering Machine Detection rate - 97% accurate - coupled with our new Caller ID reputation management initiative means your agents will connect with real people - and not flagged as 'Scam Likely'. Factor in our intuitively automated workflows and see your contact rates increase by up to 300%.See more
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