We’ve been using Convoso for outbound dialing and overall it has improved our team’s contact rates. The system is fast and allows us to manage campaigns with a decent level of flexibility. The reporting gives enough visibility to understand performance trends without being overly complicated.There is a learning curve, especially when setting up new campaigns or integrating custom workflows, but once configured it runs reliably. Support has been responsive when we’ve needed clarification on features or setup.Overall, Convoso is a solid platform for teams focused on outbound performance and scaling call volume.
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Convoso's cloud-based, omnichannel predictive dialing software is the most complete solution on the market for outbound and blended call centers. Our industry-leading Answering Machine Detection rate - 97% accurate - coupled with our new Caller ID reputation management initiative means your agents will connect with real people - and not flagged as 'Scam Likely'. Factor in our intuitively automated workflows and see your contact rates increase by up to 300%.See more
