I subscribed to Coohom’s Elite plan and accidentally forgot to cancel before the renewal. As soon as I was charged, I reached out to request a refund, explaining that I only use Coohom occasionally and didn’t need the full subscription.Their support response was very cold and strictly pointed me to their no-refund policy, refusing to make even a one-time exception. They linked the policy and said nothing could be done.While the platform itself works well for interior design and renders, the customer experience is extremely disappointing. If you make even a small mistake with auto-renewal, your money is gone.I’ve canceled and won’t be returning. I highly recommend anyone considering Coohom to be careful with auto-renewal because there is no flexibility or customer understanding.
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Established in 2018 and headquartered in New York, Coohom is a leading global cloud-based, 3D design platform that provides all-in-one software and services to empower designers and businesses to design a professional project in minutes, and get photo-realistic 3D visualizations in seconds.
With a presence spanning the United States, China, Korea, Thailand, Vietnam and Indonesia, COOHOM's innovative solutions have garnered the trust of over 10 million customers from 200 countries.
With the aim of facilitating the digital tranformation of customers in the interior design, furniture & home decor, and Kitchen & Bath industry, COOHOM provides a comprehensive suit of software encompassing design, rendering, marketing, production, and construction, helping to streamline their workflows and achieve success.
COOHOM solutions have been featured in world-renowned publications like Forbes and TechNode, as well as industry-specific magazines including Panels & Furniture Asia, FurnitureToday, HomeAccents, and Kitchen & Bath Business. Furthermore, COOHOM is a proud industry partner of the American Society of Interior Designers (ASID), demonstrating its commitment to the design community.
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