Review Time
I subscribed to Coohom expecting to be able to actually use the plans I create. I paid for the Pro plan (around $19/month), spent an entire day working on a floor plan, and only when I tried to save the file I discovered that exporting the plan to PDF or DWG requires another upgrade to the Pro Plus plan (around $52/month).
This makes no sense. What is the point of spending hours creating a floor plan if you cannot even export or use the plan unless you pay for a much more expensive subscription?
In practice, the Pro plan is not really a usable professional plan. It allows you to design inside the platform, but blocks basic and essential features like exporting your own work. If you want to actually use the plans you create, you are forced to upgrade again.
At that point, the cost becomes higher than many professional tools like SketchUp or AutoCAD, which actually allow you to fully use the files you create.
This pricing structure feels very misleading. The lower plan attracts users, but the moment you want to use your work outside the platform, you are required to pay a much higher price.
I subscribed to Coohom expecting to be able to actually use the plans I create. I paid for the Pro plan (around $19/month), spent an entire day working on a floor plan, and only when I tried to save the file I discovered that exporting the plan to PDF or DWG requires another upgrade to the Pro Plus plan (around $52/month).This makes no sense. What is the point of spending hours creating a floor plan if you cannot even export or use the plan unless you pay for a much more expensive subscription?In practice, the Pro plan is not really a usable professional plan. It allows you to design inside the platform, but blocks basic and essential features like exporting your own work. If you want to actually use the plans you create, you are forced to upgrade again.At that point, the cost becomes higher than many professional tools like SketchUp or AutoCAD, which actually allow you to fully use the files you create.This pricing structure feels very misleading. The lower plan attracts users, but the moment you want to use your work outside the platform, you are required to pay a much higher price.
its great software if your a company BUT and its a big BUT as a home DIYer its not worth it, On the sign up page you get an offer to sign up at $12 a month instead of $42 beware this $12 isnt recurring it is only for 1 month you will then pay $42 it is worded as $12 a month it does state next payment is $42 but it is greyed out so is very misleading.I did a sample test and asked 8 people how it read and all of them said it read as $12 a month Only plus side is they do offer cancel at any time New offer updated from above here you can see how misleading it is it says monthly subscription $8.99 Auto Renew.Choose your planProPro+7 days free$0.00 Limited Time OrMonthly Subscription(Auto-renew)$8.99 70% offOne-Month Pass(No renewal)$10.80 $36.00/mo70% offContinueMonthly Subscription(Auto-renew)$8.99 70% offOrder summaryNormal Pro Monthly Subscription $29.98$8.99 With Coupon15% OFF Have a promo code?Next renewal amount is $29.98 on 2026-01-29 (This line is greyed out) Total:You save $22.34$8.99CDNCancel anytime30-day money-back guaranteePayment will be sent to Coohom (Hong Kong) LimitedNot satisfied? Contact our support team to request a refund within 30 days, hassle-free
Changes of the dimension of furniture is not reflected in the downloadable drawing. Asset are very limited. Room name would disapear in the downloadable drawing.UI is not intuitive. It is understood that a designer program have a steep learning curve. But they got width and depth switched..AI functions are borderlining sham.Bad customer service. Confusing pricing with offered packages.
The first time I visited the site it worked realy well, but the second time it wouldn't load. So I gave it a few days and when I opend the website it worked again. Now yesterday I wanted to finish my project and it didn't work. I asked chatgpt and even it didn't know what was wrong. Today it still doesn't work and I'm frustrated out of my mind. Can someone please help me?!
Really bad customer service! After the 7 days trial they will automatically charge you without any notification, when you contact them for stop the subscription and refund the payment in the same day they charged you they rejected the request and give a bad attitude! The customer service name is Ashley Cui, it is what she reply: Based on policy, we cannot refund. If you insist on the refund, we will proceed to deduct the 5% of handling charge collected by 3rd party stripe system and will block your account then. Totally rude and unreasonable!
I subscribed to Coohom’s Elite plan and accidentally forgot to cancel before the renewal. As soon as I was charged, I reached out to request a refund, explaining that I only use Coohom occasionally and didn’t need the full subscription.Their support response was very cold and strictly pointed me to their no-refund policy, refusing to make even a one-time exception. They linked the policy and said nothing could be done.While the platform itself works well for interior design and renders, the customer experience is extremely disappointing. If you make even a small mistake with auto-renewal, your money is gone.I’ve canceled and won’t be returning. I highly recommend anyone considering Coohom to be careful with auto-renewal because there is no flexibility or customer understanding.
Claim your business profile now and gain access to all features and respond to customer reviews.
Established in 2018 and headquartered in New York, Coohom is a leading global cloud-based, 3D design platform that provides all-in-one software and services to empower designers and businesses to design a professional project in minutes, and get photo-realistic 3D visualizations in seconds.
With a presence spanning the United States, China, Korea, Thailand, Vietnam and Indonesia, COOHOM's innovative solutions have garnered the trust of over 10 million customers from 200 countries.
With the aim of facilitating the digital tranformation of customers in the interior design, furniture & home decor, and Kitchen & Bath industry, COOHOM provides a comprehensive suit of software encompassing design, rendering, marketing, production, and construction, helping to streamline their workflows and achieve success.
COOHOM solutions have been featured in world-renowned publications like Forbes and TechNode, as well as industry-specific magazines including Panels & Furniture Asia, FurnitureToday, HomeAccents, and Kitchen & Bath Business. Furthermore, COOHOM is a proud industry partner of the American Society of Interior Designers (ASID), demonstrating its commitment to the design community.
See more
