I placed an order with Cooksmill on 1st April 2026 (Order #4000050018) for several Mason Cash items. Despite their confirmation email promising updates when items are "picked," I heard absolutely nothing for 16 days.
When I called to check on the status, the experience went from poor to unacceptable. The representative confirmed there was a lead time on the pasta bowls and that the whole order was being held back—which I was happy to wait for—but when I asked for a simple email confirmation that the order was actually progressing, she flatly refused.
Rather than taking ownership, she told me I should email her colleague myself as she wasn't prepared to pass on the request. When I challenged the lack of communication and the inconsistency of her answers, she abruptly hung up the phone on me.
It is incredibly disappointing to see a company's front-facing staff blame their own colleagues and show such a total lack of professionalism. This has completely destroyed my confidence in them. I am still waiting for a formal response and a clear update on my order.
Claim your business profile now and gain access to all features and respond to customer reviews.
