Review Time
WELL I FOUND EXACTLY WHAT I WAS LOOKING FOR ON THIS SITE, BUT AS SOON AS I PUT IT IN THE BASKET, CHECKED OUT AND APPROVED THE PAYMENT VIA THE BANKING APP. THE ORDER DISINTEGRATED, DISAPPEARED. I WILL NOW HAVE THE HASSLE OF CHASING MY BANK TO ENSURE THE PAYMENT IS'NT TAKEN OUT.
AS I NEVER RECEIVED ORDER CONFIRMATION.
WELL I FOUND EXACTLY WHAT I WAS LOOKING FOR ON THIS SITE, BUT AS SOON AS I PUT IT IN THE BASKET, CHECKED OUT AND APPROVED THE PAYMENT VIA THE BANKING APP. THE ORDER DISINTEGRATED, DISAPPEARED. I WILL NOW HAVE THE HASSLE OF CHASING MY BANK TO ENSURE THE PAYMENT IS'NT TAKEN OUT.AS I NEVER RECEIVED ORDER CONFIRMATION.
Absolute joke, ordered an item was sent something different to what's pictured, They did this last year, sent them an email as soon as arrived, Reply I got was send them back AT MY EXPENSE & could possibly get my refund hit by 30% for restocking fee, pictures sent in email of what was ordered & what was sent completely ignored the pictures, No apology for THEIR mistake, I don't spend a fortune with Cooksmill but I expect to recieve what I ordered, Shame I can't post pictures here
I recently ordered a set of plates from this company, of which one arrived broken. It has been quickly replaced and I must say I am now extremely happy with the purchase. The plates are of very good quality, and aesthetically pleasing. The experience has been a very positive one with the help of the staff who acted promptly, efficiently, courteously and professionally.Thank youM Phipps
Dreadful delays in emails being answered.Wrote to them on 11th December attaching initial invoice showing quantities, and item codes, asking when we could expect the rest of our order as we were missing the glass mason jugs.Unaware of receiving any calls to advise us of the reason for the delay, 11 days later we receive a reply asking for the quantity and product codes of the missing items.Called and explained that the invoice I attached made clear the product codes and quantities of the missing glass mason jugs. For some reason, I now have to wait for an investigation to take place before we even reach the point of arranging delivery of the missing items.
My items were delayed and I rang customer service expecting the usual desultory response. Instead, Jillian took personal ownership of the problem and saw to it that they were delivered next day. Delays can happen, especially just before Xmas - but what makes the difference is if a company ensures the problem is dealt with. I’m pleased to say that this company, thanks to their very helpful team member Jillian, did just that. Meanwhile the goods themselves seem great, and they were well priced. I’m happy!
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