Absolutely fantastic customer service from Cooksmill. This was my first order which I did have to chase but I was told they were experiencing high order volumes and they were extremely busy, however I received prompt replies to my emails. When my order arrived it was superbly packaged, every item was bubble wrapped (it was mostly glass jars). One jar was faulty so I notified them straight away. Jillian was on it straight away and sent me a replacement which was delivered the next day, so again fantastic service. All in all a hassle free experience. Other companies could learn a thing or two from this company.
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