coolbet.com

2.1
2.1 Based on 74 reviews

Coolbet - Play with confidence. Bet with the best. At Coolbet, transparency is the foundation of everything we do. We’re committed to offering fair play, the best odds in the industry, and world-class customer service that’s always ready to help. Whether ...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Florence H.
Avoid this company

Bogus odds data mismanagement and worse.I bet on a US political event (yeah you know which one). As a side-effect of my bet I got a meagre 500kr bonus to place on sports bets. I spent a night losing some, then winnning some, just about doubling that 500kr. I had no intention of withdrawing that yet. My main bet was the big one and I intented to let that ride until November.The next day they wanted pay slips and I could not place further bets. I am an entrepreneur so I gave them ample proof of income from my earnings. I waited a couple hours and turned to live chat support. They suggested I send more income info, so I sent 3 months worth of data. Still no reaction. I turned to the live agent again, told them I was an entrepeneur and they suggested I send my corporate registration info, which I did. The people at the verification department did not once write me an email even, opting to communicate with me throught the popup on the site (no paper trail, very clever).Some hours later my entire account was cancelled. My original bet was repaid but my winnings from the bonus were not, 1018kr gone. Their motivation? Some vague letter stating about every part of their terms and conditions. I was not aware that a single bet on the biggest US political event could even trigger that. Obviously a completely bogus act of desperation. If the company has the opportunity to weasel themselves out of bad deals for them, I ought to be able to do it with bets that do not go my way either. Now I have pressured them to delete every shred of my data according to GDPR, but I doubt they will comply. Weasely companies like these should not be allowed to exist in EU. I'd feel safer putting a bit with better odds on Polymarket.I will keep on leaning on the Swedish gaming regulators to can these shifty bugger's license in Sweden. I also intend to pour gall over their reputation every time their name is mentioned online. I absolutely guarantee that I will cost them multiples more than the 1018kr they ripped from me.

1
Date of experience: Sep 27, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Coolbet - Play with confidence. Bet with the best.
    At Coolbet, transparency is the foundation of everything we do. We’re committed to offering fair play, the best odds in the industry, and world-class customer service that’s always ready to help. Whether you're into sports betting, casino games, or poker, our platform is built for players who value honesty, great value, and a seamless experience.
    See more

  • language https://coolbet.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More