I specifically arranged for my product to be delivered on Saturday, as I would be away on a long trip the following week. You confirmed this and I paid the necessary delivery fees. On Saturday morning, I received a message with an estimated delivery time of 10:55-11:55. After waiting over four hours, I checked my emails and found a message sent at 10:00 stating I was unavailable, despite my presence since 8. I reached out to customer service and even visited the physical store, but no one had answers, and everyone seemed to shift blame, claiming there was nothing they could do. This is highly unprofessional, and I've requested a full cancellation of my order. Thank you, but I won't be returning.
Claim your business profile now and gain access to all features and respond to customer reviews.
Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
