Review Time
What could be more frustrating than not receiving your order and having no one provide any information about it? Waiting over a week for a refund, with no updates through the portal to confirm if the refund is actually being handled. After reaching out several times, I was repeatedly told it would be processed the following day. It's disappointing to be misled about refund timelines and delivery promises. The system is fundamentally flawed. While I understand delivery issues may arise, timely refunds should be a priority, as advertised.
I specifically requested the delivery of my product for Saturday since I would be away on a long trip the following week. You assured me it would be delivered then, and I paid the required delivery fees. On Saturday morning, I received a message stating the estimated delivery time would be between 10:55 and 11:55. After waiting for over four hours, I checked my emails and found a message sent at 10:00 (just an hour before the estimated time) stating that I was unavailable and you couldn't find me. The irony? I had been waiting since 8 AM. After contacting customer service and visiting the physical location that same day, no one could provide assistance or clarify the situation; everyone just pointed fingers with no solutions offered. This level of service is extremely unprofessional, and I have requested a full cancellation of my order. Thank you, but I will not be returning.
I specifically arranged for my product to be delivered on Saturday, as I would be away on a long trip the following week. You confirmed this and I paid the necessary delivery fees. On Saturday morning, I received a message with an estimated delivery time of 10:55-11:55. After waiting over four hours, I checked my emails and found a message sent at 10:00 stating I was unavailable, despite my presence since 8. I reached out to customer service and even visited the physical store, but no one had answers, and everyone seemed to shift blame, claiming there was nothing they could do. This is highly unprofessional, and I've requested a full cancellation of my order. Thank you, but I won't be returning.
I've generally had positive experiences, making this situation especially disappointing. I bought a 4TB external SSD in March, and the USB-C port has malfunctioned. It's still under warranty. While the company is willing to repair it, they advise making a full backup first, which is a challenge given the amount of data I have and the lack of available storage. The suggestion to buy another drive for the warranty repair feels unreasonable. While they may be legally correct, I expected more customer-oriented solutions, like a replacement or loan drive. The service was polite, but this time felt inflexible for a premium-priced product.
I fully paid for my purchase, yet it was never delivered. The delivery service claims it was completed without any proof or signature from me. The promised next-day delivery was not fulfilled, and there was no communication initiated by the company. I struggled to reach anyone by phone multiple times. They assured me they would investigate within ten days but provided no further tracking information. How can this happen?!
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Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
