I've generally had positive experiences, making this situation especially disappointing. I bought a 4TB external SSD in March, and the USB-C port has malfunctioned. It's still under warranty. While the company is willing to repair it, they advise making a full backup first, which is a challenge given the amount of data I have and the lack of available storage. The suggestion to buy another drive for the warranty repair feels unreasonable. While they may be legally correct, I expected more customer-oriented solutions, like a replacement or loan drive. The service was polite, but this time felt inflexible for a premium-priced product.
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Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
