I specifically requested the delivery of my product for Saturday since I would be away on a long trip the following week. You assured me it would be delivered then, and I paid the required delivery fees. On Saturday morning, I received a message stating the estimated delivery time would be between 10:55 and 11:55. After waiting for over four hours, I checked my emails and found a message sent at 10:00 (just an hour before the estimated time) stating that I was unavailable and you couldn't find me. The irony? I had been waiting since 8 AM. After contacting customer service and visiting the physical location that same day, no one could provide assistance or clarify the situation; everyone just pointed fingers with no solutions offered. This level of service is extremely unprofessional, and I have requested a full cancellation of my order. Thank you, but I will not be returning.
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Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
