We purchased our Cool Cabana in Dec 2024, we used the product for one summer and were excited to again enjoy its use this December in 2025. Just after new year (the product is just over one year old) we were at a local beach in Victoria, the cabana was set up correctly, the peg in the correct position and sandbags full as instructed. A small wind gust came through, the cabana pole bent and the top half snapped. My husband had to catch the cabana from collapsing on our 4 year old underneath.
We were pretty shocked and I had read the sustainability goals of the company. I thought ok these freak events can happen surely after just one year, theyll replace the part?
Long story short, the top half of the pole cannot be replaced (so be warned about this before purchasing). In addition the head of customer service (Henry) has no genuine customer service skills, his emails were rude and accusing. He offered me $70 off a new RRP $270 cabana and I quote said technically we owe you $0 as the fault was actually caused by us and outside the one year warranty period. I would never purchase this product again, people should be careful as this company offers no genuine customer service when accidents happen, no replaceable parts and no genuine discount for us to repurchase. We have a beach tent from Bunnings it cost us $150 and has lasted 7 years, I also know Bunnings offer genuine customer service when something happens with their product.
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CoolCabanas open to 8’x8’ (2.4x2.4m), fold to a compact 38” (98cm), smaller versions fold to just 33” (82cm) and open to 6'6". Light and Easy for 1 person to use CoolCabanas patented fold and timeless design allows cooling breeze to flow and not blow a...
