I was initially impressed by the company's policy promising assistance in finding the right fit, offering a free first exchange. I followed through with the exchange, and according to my USPS tracking, the shoes were received on their end, but I received no confirmation or next steps. I've reached out via email twice without a response and have also messaged on social media. This has been a terrible customer experience that negatively impacts the brand's reputation. I wish I had read reviews beforehand. Generally, customer service in the US is excellent, but this situation is disheartening—I'm confident I wouldn't face such issues with other major brands. It's frustrating to feel like I've been cheated out of my money, as it seems the company has essentially taken advantage of me. I really hope someone addresses this matter.
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Coolway es una marca de moda española enfocada en un público joven y urbano, que combina estilo, comodidad y tendencias actuales. Ofrece una amplia gama de calzado, ropa y accesorios diseñados para personas con actitud libre y creativa. Su propuesta se basa en un espíritu fresco, moderno y accesible, con colecciones que siguen las últimas tendencias sin perder su identidad.See more
