Re: 816588Placed an online order. Specified NO SUBSTITUTES PLEASE. Yet they send me substitutes. Due to dietary requirements there are products I do NOT consume hence the no substitutes please! If a customer says no substitutes this should be respected! Customers should not be forced to receive items they do not want and then the customer has to waste time and energy physically going to the store to return it to get a refund! This is ridiculous practice on behalf of co-op.
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A co-operative (co-op) is a different kind of business. Our Co-op is owned by individual members and other co-ops, not big investors, and our members get a chance to have a say in how we’re run.
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