They should focus on the funeral branch of their business. They keep burying good customer service!- A week without internet here- coop and Openreach confirm external fault but keep mentioning that we have to pay for an engineer to come to the house to check for internal fault- one star only to write this review and for the fact that texh support agents continue to be professional and try- formal complaint not addressed yet. Management rather seems to go enjoy their weekend firstFully aware there are bigger issues in the world than internet, but in the context Coop fails in spectecular fashion. Overpromise, underdeliver unfortunately.Anyone who has issues, check keywords communications ombudsman, CISAS, Ofcom, entitlement to compensation etc.
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