Delivery service is a total joke, lost count the amount of times something had gone wrong. Last night and in-store colleague gave the courier the wrong order. Customer service tried to blame me initially and said they would organise a re-delivery within 20 minutes. Bear in mind that amongst all of this I am autistic so phone calls can be very difficult for me . 30 minutes later - no sign in sight of food. Spoke to a more helpful customer service person who this time was at least less rude and said the previous call handler hadn't actually rearranged delivery and said it should be with me within before 9pm. It wasn't. On the phone... Again. This person said they would rearrange it and put it in the priority queue. 10pm arrives (I've now been waiting for my order which was picked and ready to go for the 7pm slot - including frozen items!) and now the store is closed. I have yet to hear if my refund request is being processed and that whole process is in itself a joke - people shouldn't have to wait days to get their money back. Luckily I've managed to borrow some money from someone to at least get the loo roll I ordered from a more reliable well-known supermarket that does fast deliveries first thing as I'm currently too unwell to go out. Don't want a scenario of having to improvise in the next couple of days while I wait for my refund... A common issue is substituons especially around deals. In store colleagues lack brain power in this department. For example - online will show a variety of items in stock for the lunch meal deal. If, for example the drink is out of stock; the sensible thing to do would be to just chuck in any old drink at least so the customer still gets the deal price. Apparently not. They just send the sarnie and snack and charge you more because now you don't have the deal. Co-operative? Time to rethink your whole company name and supposed values because they clearly give zero Efs about their members.
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