I ordered a rug on November 6th, and now it’s December 10th. After spending a significant amount, I waited nearly a week for a shipping update. Eventually, I received a notification that it was on its way, but after several days, the status remained 'out for delivery soon.' The delivery service informed me that the package was 'lost.' Management couldn’t find my parcel, which is clearly the company's fault. Customer service was lacking; it took a week and a half of poorly managed emails to arrange a replacement order. A week later, still no updates or tracking information, and I received a message stating that our supplier cannot fulfill the order. Happy holidays to all, but if you want your loved ones to receive gifts, think twice before ordering here.
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